Our website is maintained by a few enthusiasts as a hobby project, so it's really hard for us to find time for answering every message. We would appreciate if you could read through the frequently asked questions below before writing to us. However, if you have any feedback or would like to suggest us something, feel free to scroll to the bottom of the page right away.
I'd like to order a music box with a custom melody
We have plenty of DIY paper strip punch card music boxes available on our store page, but please keep in mind that we don't sell neither make any music boxes ourselves. Our store section shows you links to products from Amazon offered by many different sellers from all around the world. As about the melody, if you can't find it in our catalog, you can try reaching out to some of our users, like Eugene Kazantsev. Another option would be to submit a new melody request for our users, but it may take a long time before anybody helps you and, unfortunately, many of the requests aren't getting resolved at all.
I've purchased a music box and there is a problem with it
We are really sad to hear that and we are always happy to give you an advice, but at the end you will most likely have to reach out to the seller on Amazon. In 99% of the cases you can easily return the order and get a full refund.
The scale of my music box is different from the one, that is specified on the paper strips
As far as we know, most of 30 note paper strip music boxes, that you can find on amazon, ebay and aliexpress, should have exactly the same scale. However, some of them might have a scale, that is shifted up or down, comparing to the one, that is claimed by the manufacturer. In that case the whole melody will sound higher or lower by few semitones, but it should still be recognizable and most people won't notice the difference.
The C# and C notes on my 30 note paper strip are switched around
It's a known problem that on some paper strips the labels for these notes are misplaced. The real scale of the music box should always be ascending notes: c, c#, d, d#.